General FAQ

You can contact support by using any of the available options:

Form: Fill up the details and issue description in to form available at https://nextbillion.ai/contact-us

Chat: Use chat option available at bottom right corner on https://nextbillion.ai/

Email: Send an email with your request/query to support on [email protected]/

The base URL for standard APIs is https://api.nextbillion.io NOTE: A different URL(based on client request) to be provided for Custom Deployments.

Yes, API usage can be tracked via Nextbillion cloud console (https://console.nextbillion.io) and users can sign up using their email address.

The 403 error code appears when the SKU is undefined or in the wrong mode. This most likely means that the passed location parameters in the request are outside the allocated boundaries for the customer's account

Refer troubleshooting doc for more information:

Currently, 2w mode is not supported in our standard APIs and this can be custom deployed by getting telemetry data from the requested customer or prospect.

If geometry is set to true, it returns the encoded polyline values in alphanumeric characters.

Currently, 0w mode is available only in India.

No two providers will usually be the same, so we can't guarantee the parity.The map data that you are comparing are from two sources and 100 to 200m difference is expected.

We have a default quota of 6000 queries per minute which can be translated to 100 queries per second for continuous requests. Note: We can increase the quota if needed.

Here are the available APIs provided by NextBillion: